- TODO LO QUE NECESITAS PARA TI Y TU CABALLO
- TODO LO QUE NECESITAS PARA TI Y TU CABALLO
Servicio al cliente
Que garantiza precios bajos
The prices established in this virtual shop, unless otherwise indicated, will be valid only for the day they are announced, remaining in force for the customer who orders on that date, even if received on a later day.
Customers of our online shop benefit from the guaranteed low prices policy.
The prices indicated on our website, before the customer registers, refer to those on the BASE table. The customer, after registration, will be associated with the corresponding price list if he or she is already a customer.
Everything is done so that you can always enjoy the best guaranteed low prices, without having to worry.
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Beneficios
All products have been developed and tested to serve their intended purpose.
Our brands are a symbol of quality and trust in the service of our animals.
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Plazo de Entrega
You will receive your order at the address you give us within 4 to 8 working days unless articles out of stock.
Confirmation of any order is always subject to the condition that the execution of the order is not hindered or made impossible by any circumstance beyond EQUEST's control.
Unless expressly stated by EQUEST, delivery times are given as an indication. For this reason, failure to meet the delivery deadlines may under no circumstances justify the cancellation of the order by the Buyer without serving as grounds for any claim for damages.
EQUEST undertakes to inform the Buyer of any expected delay in delivery as soon as it becomes aware of the fact which has led to such a delay.
The Buyer shall accept, in respect of orders for special manufactures, differences in the quantities supplied of plus or minus 10%, and may not demand that the order be completed if there is a shortage, nor may it delay payment for this reason.
If the payment method chosen is bank transfer, the goods will not be dispatched before confirmation of receipt of the values by EQUEST, which will mean an extension of the delivery time by 3 working days, to a maximum total of 8 working days.
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Devoluciones
Returns due to the quality or quantity of the goods can only be taken when presented within 14 working days of receipt of the goods, subject to the following conditions:
a) Only articles returned in their original state and in the same packaging and conditions in which they were received will be accepted and refunded;
b) They may not be considered for return to goods in a state of use or processing.
c) Returns made after this deadline will not be accepted.
If the claim is accepted, the Buyer has the right to cancel or reduce the order, replace the goods or repair the defect, excluding any claims for compensation in any way.
The costs of returning returned goods shall be paid by the customer.
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity: (name) CENTRO de ARBITRAGEM de CONSUMER CONFLICTS de LISBOA. (contacts) Telephone - 00351 218 80 70 30. More information in Consumer Portal www.consumidor.pt.
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Garantía
The articles presented are covered by a warranty against any manufacturing defect or malfunction at the time of receipt by the customer. In the event of detecting any anomaly, simply communicate it to our customer service by calling 00351 212 276 681 or by letter or e-mail sales.equest@gmail.com, clearly identifying the problem and requesting the replacement of the article. After this process has been analysed and a favourable reply has been obtained by EQUEST, the replacement of the article will be carried out by post or directly at our premises.
The guarantee will not cover the customer's handling of the article.
Important: Do not forget to keep the original packaging and accessories during the trial period.
Satisfaction guarantee
If you are not entirely satisfied with your order or do not think it meets your expectations, simply return it and you will receive a full refund. For more information, please check our return policy.
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La protección de datos
Dear clients,
This explanation is intended to make the data available on our website and its use known.
The following information will be stored in "Log-Files" for technical reasons:
the "IP" address of the computer being consulted,
the customer's consultation
thehttp-code (in case of a reply)
date and time of consultation
the web page from which you made your search,
the volume of data transmitted,
the information about the server you are using,
information concerning its operating system.
These data will not be made available to third parties. These data will be detected anonymously and will be used exclusively for statistical purposes and will be deleted after statistical analysis.
We undertake not to provide third parties with information contained in our database.
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